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Support

Support Centers

Below are listed Support Centers for CTB's products and services. Each Support Center contains FAQs and may also contain supporting resources, communities, and a knowledgebase.

Next Steps

Submit a support request.


Other Support Options

For General Support (including Scoring Services):

Tel: 800.538.9547
Fax: 800.282.0266
Email: Customer_Service_Ind@ctb.com
Representatives are available 9:00 AM to 7:00 PM, Eastern Time


For Help with Acuity or Yearly ProgressPro:

Tel: 800.282.4705
Acuity Support Email: Acuity@CTB.com
Yearly ProgressPro Support Email:
YPP@CTB.com
Acuity and Yearly ProgressPro support staff are available 8:00 AM to 8:00 PM, Eastern Time


For Help with CTB Online/Software Products (other than Acuity or Yearly ProgressPro):

Tel: 800.459.6522 (software products)
Tel: 866.282.2250 (online products)
Fax: 800.459.4210
Email: CTBTechnicalSupport@CTB.com
Technical Support staff are available 7:30 AM to 5:00 PM in the customer's time zone (Eastern, Central, Mountain, and Pacific Time)


For International Customer Support:

International: 831.393.0700
Email: Customer_Service_Ind@ctb.com
Representatives are available 11:00 AM to 8:00 PM, Eastern Time