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General Contact Info

For General Support (including Scoring Services):
Tel: 800.538.9547
Fax: 800.282.0266
Email: Customer_Service_Ind@ctb.com
Representatives are available 9:00 AM to 7:00 PM, Eastern Time

For Help with Online/Software Products:
Tel: 800.459.6522 (software products)
Tel: 866.282.2250 (online products)
Fax: 800.459.4210
Email: CTBTechnicalSupport@CTB.com
Technical Support staff are available 7:30 AM to 5:00 PM in the customer's time zone (Eastern, Central, Mountain, and Pacific Time)

For International Customer Support:
International: 831.393.0700
Email: Customer_Service_Ind@ctb.com
Representatives are available 11:00 AM to 8:00 PM, Eastern Time

Home Office: Data Recognition Corporation | CTB
20 Ryan Ranch Road
Monterey, CA 93940 USA Please leave the following field empty

Data Recognition Corporation | CTB Privacy Notice


WHAT PERSONALLY IDENTIFIABLE INFORMATION ("PII") DOES DATA RECOGNITION CORPORATION | CTB COLLECT ABOUT YOU?

Contact information that you provide to us, such as your name, title and organization, address, telephone number, fax number, e-mail address.

Contact information obtained from third party marketing lists.

Credit card or other payment information for your transactions.

Demographic and educational information collected when registering for or using products or services.

We or our third party services providers also track your use of our Web site at www.CTB.com through the use of cookies and other tracking mechanisms. A cookie is a text-only string of information that a Web site transfers to the cookie file of the browser on your computer's hard disk so that the Web site can remember you and your preferences. DRC|CTB uses only "session" cookies, which are erased from memory when your browser closes. You must change your browser's preferences to disable or delete cookies.

Note that disabling cookies for some services may affect the ability to use that service. Security information is specific to each browser and operating system. Please check with your browser's specific company for more information. For example, to change your browser's preference in Internet Explorer, go to Tools > Internet Options > Privacy. The setting has to be set to Block All Cookies.

WHY DOES DATA RECOGNITION CORPORATION | CTB COLLECT THIS INFORMATION?

To process your transactions, maintain your account and respond to your inquiries.

To provide you with information about services and products that we believe may be of interest to you offered by Data Recognition Corporation | CTB.

To provide you with the product or service you have registered for, purchased, or requested.

HOW DOES DATA RECOGNITION CORPORATION | CTB SHARE YOUR PII?

With our vendors or partners to provide you with the services you have requested. Please note that these organizations may also collect this information on behalf of Data Recognition Corporation | CTB.

In conjunction with a sale or similar transfer of a business.

When legally compelled or for other legal purposes.

IF YOU WANT TO LIMIT USE OR SHARING OF YOUR PII FOR MARKETING PURPOSES:

Contact privacy@ctb.com or Privacy Official, DRC|CTB, 20 Ryan Ranch Road, Monterey, CA 93940–5703:

___ I do not want to be contacted by DRC|CTB through any method for marketing purposes.

We have established safeguards and use reasonable security measures to protect your PII from unauthorized access and use. Your PII is stored in a secure location in the U.S. and access is limited to authorized persons.

To review and confirm the accuracy of your PII, or to contact us with concerns or questions, please write to: privacy@ctb.com or Privacy Official, DRC|CTB, 20 Ryan Ranch Road, Monterey, CA 93940–5703.

Last updated: August, 2015— Future revisions to this Privacy Notice will be posted at this location.